Return Policy

MoonCharm UK is an independent review and affiliate platform. It is important to understand how returns and refunds are handled when you purchase products through our links.

1. Affiliate Disclosure & Responsibility

MoonCharm UK does not sell, ship, or handle any physical products. We provide information and links to third-party retailers (such as Jian London). Consequently, we do not have access to your order details, payment information, or shipping status. All transaction-related issues, including returns, refunds, and exchanges, must be handled directly with the merchant where the purchase was made.

2. Merchant Return Policies

Each of our partner merchants has its own specific return and refund policy. For example, Jian London typically offers a 30-day return window for unused items in their original packaging. We strongly recommend that you review the specific return policy on the merchant's website before finalizing your purchase.

3. How to Initiate a Return

If you wish to return a product purchased via a link on MoonCharm UK, please follow these steps:

• Locate the confirmation email sent to you by the merchant at the time of purchase.
• Visit the merchant's "Returns" or "Support" page.
• Follow their specific instructions for logging a return request (this usually involves an order number and your email address).
• Ensure the item is packed securely and sent via a tracked shipping method if required by the merchant.

4. Your Statutory Rights

Nothing in this policy or the policies of our partner merchants affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

5. Need Help?

While we cannot process returns ourselves, if you encounter significant issues with a merchant we have recommended, please let us know at piper@mooncharmuk.com so we can re-evaluate our partnership with them.